I recently was trying to work out a ticket problem with a Southwest Airlines customer service representative. The representative was patient and kind and treated me like…well, a person. I know, he should do this anyway but oftentimes that doesn’t seem to be the case. I told the representative how much I appreciated his help and asked if I could let his manager know how pleased I was. The representative seemed very happy to hear this and eagerly transferred me to his manager. The manager thanked me in a sincere manner and said that this positive comment would go into the representative’s permanent record.
This took me all of about 2 minutes. What did I get for that 2 minutes? I had the satisfaction that I did something that created some happiness in this world. This might come across as egotistical or even narcissistic, but I find it empowering. Have you ever been on the receiving end of such a compliment? How did it make you feel? I know when I’ve received these it can make my whole day brighter. Now just think, you wield that power. You can use it any time that you wish…the power to make others happy and, in turn, yourself. It’s win-win. I’m a big fan of win-win situations, and this is one of them.
So, the next time you receive good service – anywhere…the grocery store, Starbuck’s, a customer service rep. – take a moment to tell the person that you appreciated their help and ask to speak with their manager. You might find that the old saying is true – that giving is better than receiving.